Terms of Service

Effective Date: June 20, 2025
Business Name: Ceylan Law Professional Corporation (“we,” “our,” “us”)

1) Acceptance of Terms

By using our Website, submitting a service request, booking an appointment, or authorizing work, you (“Customer,” “you”) agree to these Terms. If you do not agree, do not use the Website or our services. Our Privacy Policy (linked in the site footer) is incorporated by reference.

2) Services & Service Area

We provide residential and light commercial garage door diagnostics, repair, maintenance, and installation in Los Angeles County and surrounding areas. Service availability depends on scheduling and location.

3) Booking, Estimates & Authorization

Booking: Appointments can be made online or by phone. Arrival is provided as a time window.

Estimates: Estimates are good-faith and may change after on-site diagnosis if conditions differ from the information provided.

Authorization: You authorize work when you approve an estimate/work order (including by email/text/recorded verbal consent) or pay any required deposit.

Diagnostic/Trip Fee: A non-refundable diagnostic or trip fee may apply and will be disclosed before dispatch.

4) Pricing, Deposits & Payment

Pricing: Rates include labor, parts, and applicable taxes/fees. After-hours and extended-range travel may incur surcharges.

Deposits: Certain parts/special orders/installs may require a deposit before ordering.

Payment: Unless otherwise stated in writing, payment is due upon substantial completion. Accepted payment methods will be disclosed at booking or on the invoice.

Past-Due: Late balances may incur lawful interest and collection costs. Initiating chargebacks without first contacting us in writing may be treated as a breach of these Terms.

5) Cancellations, Rescheduling & No-Shows

Customer-Initiated: Cancel or reschedule at least 24 hours before your appointment to avoid a cancellation fee (up to the diagnostic fee or deposit).

No Access / Safety: If we cannot access the site, conditions are unsafe, or required approvals are missing, we may cancel and charge the diagnostic fee.

Company-Initiated: We may reschedule due to weather, safety, or technician availability and will notify you as soon as reasonably possible.

6) Customer Responsibilities & Safety

Provide safe, unobstructed access to the garage/equipment; secure pets/valuables; remove vehicles/obstacles; and disclose known hazards (e.g., structural or electrical issues). Garage door systems are hazardous—do not attempt DIY repairs or adjustments.

7) Special Orders & Returns

Special-Order/Custom Items: Non-cancelable once ordered; related deposits are non-refundable.

Returns: Installed parts are generally not returnable unless otherwise required by law. Unused stock items may be returnable subject to condition inspection and restocking fees.

8) Permits & Code Compliance

Where permits or inspections are required, we will inform you. Unless expressly included in your estimate, permits and associated fees are your responsibility. We perform work in accordance with applicable codes for the scope we provide and are not responsible for pre-existing or latent defects.

9) Website Use & Intellectual Property

The Website and its contents are owned by us or our licensors. You may use the Website for personal, non-commercial purposes to request and manage services. Prohibited uses include scraping, automated access, security circumvention, and posting unlawful or harmful content.

10) Third-Party Tools, Links & Pixels

We may use third-party analytics/advertising tools (e.g., Google, Meta) and link to third-party sites. Their terms apply to their services. See our Privacy Policy for details on cookies and tracking. We do not control third-party sites or practices.

11) Communications; SMS Terms

By providing contact details, you consent to receive service, scheduling, billing, and promotional communications by email, phone, or SMS. Message/data rates may apply. Frequency varies.

Opt-Out: Reply STOP to SMS to opt out; reply HELP for help.

We do not sell or share mobile opt-in data with third parties or affiliates.

12) Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from the services or Website will not exceed the amount you paid for the specific job giving rise to the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages except where prohibited by law.

13) Dispute Resolution

Informal Resolution: Email [email protected] with a description of the issue and allow 30 days for resolution.

Arbitration / Small Claims: If unresolved, disputes will be resolved by binding arbitration in Los Angeles County, California, under applicable consumer rules, except either party may bring individual claims in small claims court.

No Class Actions: Disputes will be handled on an individual basis only.

14) Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

15) Changes to These Terms

We may update these Terms by posting a revised version with a new Effective Date. Changes apply prospectively. Continued use constitutes acceptance.

16) Contact

Questions about these Terms?
Email: [email protected] • Phone: +(905) 483-8022